Do you have a question? We created this page to help you, if you have any other doubts contact us by email!
How does the new GAIA MY FRIEND interface work?
Browse through the products of our affiliated brands, use the search filters to find what you're looking for, and once you've chosen the desired product, click on it to be redirected to the brand's site where you can complete the purchase. You can also save products in the shopping bag to return and purchase them later. If you want to receive personalized advice from GAIA on how to match brand products for perfect outfits, log in or register here: https://ai.gaiamyfriend.com/login
How can I buy a product?
When you find a product that interests you, click on the 'Buy in store' button which will take you directly to the affiliated brand's website. You can then follow the purchase process directly on their site.
Can I complete the purchase directly from this site?
No, GAIA MY FRIEND is a platform that allows you to discover products. To complete the purchase, you will be redirected to the affiliated brand's site.
How can I get outfit advice from GAIA with a product I saw on the site?
Take a screenshot of the product, enter the GAIA app and go to the ask function. Click on the camera icon and upload the screenshot. GAIA will suggest a look that will match the chosen product.
What payment methods are accepted?
Payments are made through the affiliated brands' platforms according to their terms, you can verify this information directly from their websites.
How are my orders handled?
Orders from affiliated brands are handled directly by them according to their terms, you can verify this information directly from their websites.
What are the delivery times?
Each seller commits to ship the purchased product as soon as possible. For delivery time information, you must refer to the indications of each specific seller found in the sales conditions.
In case of purchasing multiple products from different sellers, how will the products be delivered?
Each seller will ship their own products, and therefore you will receive one delivery per seller.
How can I cancel the order?
To cancel a product order, you must contact the seller at the references indicated in the sales conditions.
How can I make a return?
Returns are possible according to the methods and timing indicated by each seller in their sales conditions.
Do you have Customer Care to contact in case of issues with purchases?
Yes, you can contact GAIA at customercare@gaiamyfriend.com indicating the order details and the issue encountered with the seller. We will act to resolve your problem as soon as possible.
How can I become an affiliated brand of GAIA MY FRIEND?
If you are interested in becoming an affiliated brand, you can write to us at info@gaiamyfriend.com. You will be immediately contacted by our commercial team who will give you all the information to proceed with the activation of your store on GAIA.
What are the benefits of being an affiliated brand?
Being an affiliated brand of GAIA MY FRIEND allows you to reach a wider audience, increase the visibility of your products, and benefit from a platform that facilitates the discovery of your items. One of the greatest advantages is our platform's ability to offer personalized advice to our users. We use advanced AI algorithms to analyze customer preferences and purchasing behaviors, suggesting products that exactly match their tastes and needs. This means your products will be presented to users more likely to buy them, significantly improving conversion rates.
I am a brand/designer and I am interested in offering my products on the GAIA Marketplace. What should I do?
To open your virtual store on the GAIA Marketplace, you can write to us at info@gaiamyfriend.com or fill out the online form found at https://shop.gaiamyfriend.com/vendi-su-gaiamyfriend. You will be immediately contacted by our commercial team who will give you all the information to proceed with the activation of your store on GAIA.
Who are GAIA's customers?
GAIA has a growing community of lovers of original and personalized outfits, attentive to sustainable fashion issues.
How does GAIA support brands/designers attentive to sustainability issues?
GAIA offers particularly advantageous sales conditions to brands/designers who produce their collections through sustainable industrial processes, use ecological materials, and are attentive to the working conditions of their employees.
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